Refund policy

I'm not able to directly edit the refund policy through automation, but I can take you straight to the page where you can paste in the updated policy. Here's the full text ready to copy:

REFUND & RETURN POLICY

Last updated: March 2026

We want you and your pet to be completely happy with your purchase. If you're not satisfied, we're here to help.

RETURNS We accept returns within 7 days of delivery. To be eligible:

• Item must be unused and in original packaging
• Tags must be intact
• You must have proof of purchase (order number)

RETURN SHIPPING CHARGES In the event of a return, the customer is responsible for bearing both (a) the return shipping charges to send the product back to us, and (b) the original outward shipping charges incurred by Tailsetter to deliver the product to the customer. These amounts will be deducted from the refund.

NON-RETURNABLE ITEMS

• Items that have been used or damaged by the customer
• Consumable products (food, treats, supplements) once opened
• Items purchased during special sale events (marked as final sale)

HOW TO INITIATE A RETURN

1. WhatsApp us at +91 88510-90172 or email tailsetter@gmail.com
2. Share your order number and reason for return
3. We'll confirm and share the return address
4. Once we receive and inspect the item, we'll process your refund

REFUNDS

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• COD orders will be refunded via bank transfer or UPI

DAMAGED OR WRONG ITEMS If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo. We will replace or refund at no extra cost to you.

CONTACT US WhatsApp: +91 88510-90172 Email: tailsetter@gmail.com